How we rate casinos

Terms & Conditions

We believe online gambling should be fair. While this also requires players to act fairly and without malicious intent, it is mostly the casino’s responsibility to make sure gambling remains fair and safe for players.
We have witnessed pretty much all types of conflicts between casinos and players when dealing with casino reviews and player complaints, and this experience has helped us form a strong opinion about what casinos should and shouldn’t do in situations that arise frequently.
We will deal with the specific situations and our recommendations for each of them later on in this article, but it’s important to define two terms – ‘fair casino’ and ‘fair and safe casino’ – first.

Definition of fair casinos

• Pays out all legitimate winnings
• Doesn’t have any unfair clauses in their Terms and Conditions (T&Cs) (more on this later in the article)
• Doesn’t use any deceitful practices to trick players
• Enforces restricted countries (doesn’t allow players from them to create an account or play from a restricted country) and restricted bonuses (only gives bonuses to eligible players)

Even casinos with fair rules and good approaches to gambling can sometimes be tricky for players. In some cases, players might not be aware of certain rules and break them accidentally despite the rules themselves being fair in our opinion. This is why we believe all rules should be technologically enforced by the casinos to stop players getting into trouble on accident.

Note: The term ‘safe casinos’ is also often used in relation to responsible gambling and problem gamblers. Certain things in this article are also related to these areas, but the term ‘safe’ in our fair gambling codex might mean something else than when talking strictly about responsible gambling

The casino’s point of view

Even casinos with fair rules and good approaches to gambling can sometimes be tricky for players. In some cases, players might not be aware of certain ruleIf casinos apply win limits because of laws and regulations that require them, there is nothing they can do about this, so we can’t hold this against the casinos. However, many casinos limit player wins at their own discretion without being told to do so by a regulator.

Casinos use win limits to protect themselves against big wins that could pose a danger to their cashflow and profitability. An unexpectedly big win could be an existential threat for smaller casinos with limited cashflow, so win limits make sense in this context if they are big enough. This being said, we still don’t approve of them because they disadvantage players.

Very small win limits (let’s say smaller than €10,000) are clearly designed to cheat players and increase the casino’s profits.s and break them accidentally despite the rules themselves being fair in our opinion. This is why we believe all rules should be technologically enforced by the casinos to stop players getting into trouble on accident.

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